Many of The Merchant Fox products are part of a limited edition collection and therefore have possibly sold out. For further queries please contact: +44 (0)1823 426101 Monday to Friday 9am-5pm or e-mail: enquiries@themerchantfox.co.uk.

Please contact The Merhcant Fox on +4(0)1823 426101 and we would be happy to assist you. Our opening hours are Monday to Friday; 9am - 5pm, alternatively outside these hours your can leave a telephone message or email enquiries@themerchantfox.co.uk.

In the unlikely event that you are not entirely satisfied with your purchase we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-5pm GMT on: +44 (0)1823 426101 or email us at: enquiries@themerchantfox.co.uk

Please click here for full details of our returns policy.

In order to change the details of your order, you must notify The Merchant Fox within 12 hours. Please have the order number and date the order was placed to hand. As we endeavour to process orders immediately, after this time we are unable to amend your order and would request that you return the goods once they have been delivered.

You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email.

For UK orders, if our couriers are unable to obtain a signature they will attempt one further delivery on a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot or post office.

We deliver to the UK and the rest of the world.

For more details on our delivery costs and destinations please click here.

Please note The Merchant Fox cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. The Merchant Fox can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact The Merchant Fox on: +44(0)1823 426101 or e-mail: enquiries@themerchantfox.co.uk.

The Merchant Fox cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. The Merchant Fox can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

If you are sending item(s) abroad as a gift and do not wish the recipient to incur any import duty costs or taxes if they are due please contact The Merchant Fox on: +44(0)1823 426101 or e-mail: enquiries@themerchantfox.co.uk.

In the unlikely event that you receive an item that is broken, faulty, deficient of items shown on the delivery note, or fails to match the items you ordered, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt if this is the case as all returns must be agreed in advance. Please call us during office hours, Monday to Friday 9am-5pm GMT on: +44 (0)1823 426101or email us at: enquiries@themerchantfox.co.uk. If we require the item to be returned to us we will refund the cost of postage. Unless we receive notification within 3 days, you will be deemed to have accepted the items as satisfactory.

Please click here for full details of our returns policy.

In the unlikely event that you are not entirely satisfied with your purchase we would be happy to offer a refund within 14 days of receipt. All returns must be agreed in advance. To discuss, please call us during office hours Monday to Friday 9am-5m GMT on: +44(0)1823 426101 or email us at: enquiries@themerchantfox.co.uk. We regret that the delivery costs incurred in returning any items to The Merchant Fox will not be refunded, except in the case of faulty or damaged goods.

Any EU or International customer must use our return service.

Please click here for full details of our returns policy.

Your privacy is of utmost importance to us. Your personal details will only be used by The Merchant We collect and store this information to allow us to fulfil your orders and to occasionally send you special offers and product information. Your details may also be forwarded securely to our delivery and payment partners in order to fulfill each order. Data collected will not be passed on to any other third parties. The Merchant Fox do not store any credit card details. Any data stored is kept in accordance with the Data Protection Act 1998.